DESIGNED FOR BUSINESSES












What is HapDesk?

HapDesk is an IT Service Support Platform catered to businesses to be utilized as their IT Support Provider and Platform.

We believe in helping companies by providing one of the cheapest and reliable managed IT services in the market, thus, we have created this platform to incorporate the best practice of IT managed services together with several of our automated tools and technology onto this to assist all SMEs to be able to have the best IT support without a hefty price tag.



Why HapDesk?

11 Years

More than a decade of experience in supporting IT businesses, understanding the needs of businesses weighing against costs of utilizing these services. Thus, providing what businesses really needs at the minimum costs.

1,200 +

Supported over thousands of businesses ranging from small to large enterprises in South East Asia.

24/7

The combination of our professional staff, technology and automated tools allows you to receive our services around the clock. Our instant chat service connects users immediately and solving problems almost instantly.

“IT used to be a bottleneck for us in
getting things executed efficiently.
Thanks for giving us a peace of mind in our operations.”

Victor Lee, Regional Logistics Company
“Thank you Rugged Asia for making IT easy for us.
Appreciate your support for the past years.
Keep it up team.”

Steve Munns
“I can run my business without worrying of any IT issues.
I can focus on my priorities which makes me more efficient.
Thanks Rodger and team”

Benson Tay, New Impact International, Singapore

Powering Your Business with our Services





Unlimited Support




Proactive Maintenance




24/7 Monitoring




Asset Management




Email & Domain Support




IT Security Support




Cloud Services Support




IT Hardware & Software Support




IT Backup Services




Licenses & Warranties Management




Patch Management




Disaster Recovery




IT Infrastructure Management




IT Networking Management




Employee onboarding




Technology Market Updates




IT Planning




Dedicated Technical Consultant


Protecting your IT and productivity

We understand doing business is tough and IT issues are often one major pain-point in decreasing productivity. Having a peace of mind and getting work running smoothly for employees is often a neglected issue for many small businesses.

We are committed to changing the story by providing the IT support that give everyone the ability to focus on what they are doing best. Because at HapDesk, we believe in helping companies which in turn helping the society.

We combine many sophisticated IT tools to ensure we are able to assist our customers to solve all issues they encounter. Managing their environment like our environment is our utmost priority.

Find the plan that’s right for you



LIMITED TIME ONLY!

Essential Package

Free
Usual Price: S$19/user

Get It Now


  • Unlimited Case and Incidence Reporting
  • Unlimited instant chat, email, phone and remote support
  • 8 hours x 5 working days support
MOST POPULAR

Extended Package

S$29/user per month
Usual Price: S$40/user

Buy Now


  • Unlimited Case and Incidence Reporting
  • Unlimited instant chat, email, phone and remote support
  • Up to 12 hours onsite support per mth
  • 24 hours x 5 working days support

Enterprise Package

S$49/user per month
Usual Price: S$80/user

Buy Now


  • Unlimited Case and Incidence Reporting
  • Unlimited instant chat, email, phone, remote and onsite support
  • 24 hours x 7 days support
  • Onsite Request within 2 - 4 hours (Depends on critical severity)


Not sure what you need? Click here to do a free professional IT assessment.
LIMITED TIME ONLY! MOST POPULAR
Essential Extended Enterprise
FREE TILL 28 FEB 2020
FOR NEW USERS
Pricing (Local Taxes such as VAT and GST will be charged in addition to the prices mentioned.)
  Billed Annually
Billed Annually S$9/user/month S$24/user/month S$39/user/month
  Billed Monthly
Billed Monthly S$10/user/month S$29/user/month S$49/user/month
Support Services
  Unlimited Case and Incidence Reporting
Unlimited Case and Incidence Reporting ✔ ✔ ✔
  Unlimited instant chat, email, phone and remote support
Unlimited instant chat, email, phone and remote support ✔ ✔ ✔
  Active Preventive Maintenance
Active Preventive Maintenance ✔ ✔ ✔
  Monthly Performance and System Review Report
Monthly Performance and System Review Report ✔ ✔ ✔
  Dedicated Technical Consultant
Dedicated Technical Consultant ✔ ✔
  24 x 7 monitoring of managed equipment
24 x 7 monitoring of managed equipment ✔ ✔
  Full IT Health Check
Full IT Health Check ✔ ✔
  IT Roadmap & Budget Planning Services
IT Roadmap & Budget Planning Services ✔ ✔
  Unlimited Onsite Support
Unlimited Onsite Support ✔
  Up to 2 - 4 hours SLA on site response time for critical IT Incidents
Up to 2 - 4 hours SLA on site response time for critical IT Incidents ✔
IT Coordination Services
  IT Recommendation and Advice
IT Recommendation and Advice ✔ ✔ ✔
  Technology Market Updates
Technology Market Updates ✔ ✔ ✔
  New Employee Onboarding
New Employee Onboarding ✔ ✔ ✔
  IT Licensing Management
IT Licensing Management ✔ ✔ ✔
  3rd Party Vendor / Telco Liaison
3rd Party Vendor / Telco Liaison ✔ ✔ ✔
  Single Point of Contact for all IT related Services
Single Point of Contact for all IT related Services ✔ ✔ ✔
  Documentation of Network Diagrams
Documentation of Network Diagrams ✔ ✔
  Documentation of Security Policies
Documentation of Security Policies ✔ ✔
  IT Project Planning
IT Project Planning ✔ ✔
General IT Services
  IT Asset Management
IT Asset Management ✔ ✔ ✔
  Troubleshooting Ticketing & Log Reporting
Troubleshooting Ticketing & Log Reporting ✔ ✔ ✔
  Hardware Fault Identification & Rectification
Hardware Fault Identification & Rectification ✔ ✔ ✔
  Smart Phone / Tablet Management
Smart Phone / Tablet Management ✔ ✔ ✔
  Workstation Inventory Management
Workstation Inventory Management ✔ ✔ ✔
  Email and Domain Support
Email and Domain Support ✔ ✔ ✔
  Patch Management – Workstations, Drivers, Anti-virus, OS
Patch Management – Workstations, Drivers, Anti-virus, OS ✔ ✔ ✔
  Firmware Updates
Firmware Updates ✔ ✔ ✔
  Periodic Preventive Maintenance of Devices
Periodic Preventive Maintenance of Devices ✔ ✔ ✔
  Technology Review
Technology Review ✔ ✔ ✔
  Disaster Recovery Review
Disaster Recovery Review ✔ ✔ ✔
  Workstation setup for new employee
Workstation setup for new employee ✔ ✔ ✔
  Support for General IT Applications
Support for General IT Applications ✔ ✔ ✔
  Backup & Restore routine
Backup & Restore routine ✔ ✔
IT Network Management
  Active Networking Monitoring with Alerts
Active Networking Monitoring with Alerts ✔ ✔
  Network Setup & Configurations
Network Setup & Configurations ✔ ✔
  Network & Internet Connectivity Management and Support
Network & Internet Connectivity Management and Support ✔ ✔
  Network Printer Management and Support
Network Printer Management and Support ✔ ✔
  Wireless Connectivity Management and Support
Wireless Connectivity Management and Support ✔ ✔
  Router Advanced Optimization
Router Advanced Optimization ✔ ✔
  Router Management and Support
Router Management and Support ✔ ✔
  Router Memory Optimization
Router Memory Optimization ✔ ✔
  Router Patch Management
Router Patch Management ✔ ✔
  Firewall Advanced Optimization
Firewall Advanced Optimization ✔ ✔
  Firewall Management and Support
Firewall Management and Support ✔ ✔
  Firewall Patch Management
Firewall Patch Management ✔ ✔
  VPN Management and Support
VPN Management and Support ✔ ✔
IT Infrastructure Management
  Active Performance Monitoring with Alerts
VActive Performance Monitoring with Alerts ✔ ✔
  System Setup & Configurations
System Setup & Configurations ✔ ✔
  Backup Management, Monitoring and Support
Backup Management, Monitoring and Support ✔ ✔
  DHCP Management, Monitoring and Support
DHCP Management, Monitoring and Support ✔ ✔
  Disk Space Management and Monitoring
Disk Space Management and Monitoring ✔ ✔
  UPS Management and Support
UPS Management and Support ✔ ✔
  Active Directory + User Account Management and Support
Active Directory + User Account Management and Support ✔ ✔
  Operating System Management and Support
Operating System Management and Support ✔ ✔
  Log File Management
Log File Management ✔ ✔
  Server Management and Support
Server Management and Support ✔ ✔


Can’t find the plan you need?

Contact us for a customise plan for you. Click here to contact us.

If you are still uncertain about what is needed for your environment, book an appointment with us for our professional IT assessment. Click here to book an IT consultation session.


How can we help you today?

Fill in the form and we will get back to you shortly.

 

Sales Enquiries

If you are considering one of our products, fill in the form.

If you need to get in touch with a sales person right now, call us at +65 6908 0898.

Support Enquiries

If you are a concerned customer and need immediate help, you can visit our support portal.

For Free IT Assessment appointment, click here for our team to meet you at your premise.

Tell us a little about yourself, and we’ll be in touch right away.

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